We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
You must inform us of your intention to return the goods in writing within 7 days of receiving the goods. Please email us at firstname.lastname@example.org. Please clearly state your reasons for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
1. You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return. You must email a copy of your payment receipt, and include a paper copy with the package you return to us.
2. You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the following address:
3. We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
4. You must return the goods unused.
5. All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial or no refund. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.
Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s).
Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded.
In no circumstances will you be refunded your cost of delivering the returned goods to us.
Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.
Your refund will be applied to the credit/debit card used to make the transaction within 24hrs of our acceptance of your returned goods.